Shipping policy

The trust and satisfaction of our customers are very important to us.

For this reason, we always try to ship within 24 hours of ordering.

Generally, delivery times vary from 7 to 15 days depending on the delivery location.

3-7 days delays may occur due to holidays.

If, after delivery confirmation, you wish to modify or cancel your order, please consult the Returns and Exchanges section.

If you have questions or need clarification, you can contact us by email: contact@newyorkwardrobe.com

IF THE CUSTOMER ACCIDENTALLY PLACES OR COMPLETES THE ORDER WITH AN INCOMPLETE ADDRESS

If the address is incomplete, we will ask the customer by email to provide a complete address so we can continue delivery. If the customer ignores or does not respond to our email, they will be responsible for the delivery delay.

IF THE CUSTOMER IS NOT AVAILABLE DURING DELIVERY

In the event that the customer does not receive the package for the following reasons:

- Absence during delivery;
- Providing an incorrect delivery address;
- Entering incorrect contact information.

It will be the customer's responsibility to contact us regarding the delivery.

After the first failed delivery attempt, the customer will be notified and given the opportunity to collect the order from the warehouse within 7 working days.

If the customer does not collect the package on time, we are not responsible if the warehouse/courier destroys the order.

The customer has the right to request a 70% refund.

IF THE CUSTOMER REJECTS THE ORDER DURING DELIVERY

In case the customer rejects the order during delivery, the customer will not have the right to request a refund.

For further clarification or questions, please contact our customer service email: contact@newyorkwardrobe.com